Director, Mobile Analytics – Customer Experience

Job Description:

We have an exciting opportunity to join an investment management company as a Director, Mobile Analytics – Customer Experience. Our client is looking for an individual who can use quantitative insights to identify opportunities to optimize the client experience while leading a team of analysts.

Responsibilities include:

• Leading a team of analysts, including but not limited to hiring, training, evaluating, supervising, and providing guidance as needed.
• Using insights to determine opportunities to improve client experience with the mobile channel.
• Collaborating with data scientists to create an experimentation plan.
• Providing analytical insights to senior management regarding company strategy and client base.
• Aid in developing the departmental budget which involves determining technology investments and budgeting to support these tools.

Qualifications:

• Bachelor’s degree or higher in a quantitative field.
• At least 8 years of experience working with phone and/or app data.
• Proven leadership experience.
• Experience interacting with and managing stakeholders.
• Enough familiarity with basic modeling techniques that you can create predictive models.
• Extra consideration will be given to those who come from a financial services background.

Work Environment: HYBRID, on-site 3 days a week

Compensation: Bae salary for this role is $195-215K + bonus + generous 401K contribution.

Locations: Philadelphia, Charlotte, Dallas

Keywords: Digital Analytics, Mobile Analytics, Analyst, predictive modeling, Greater Philadelphia Area, Greater Charlotte Area, Greater Dallas Area, hiring