Associate Director, Data Science

New York City, NY | Work from home flexibility

Job Category: Predictive Analytics Job Number: 4434 Annual Salary: 170k+ Industry: Entertainment and Media

Job Description

Exciting new Associate Director role based in New York City for an entrepreneurial candidate ready to roll up their sleeves and add value and drive results to a growing business. This Associate Director of Data Science will solve business problems though data measurement and insights generation.  This role with require experience working with key stakeholders to increase customer acquisition and retention along with working in data platforms to manipulate data to answer business questions.

Responsibilities:

  • Lead on all sources of customer and call center agent interaction data.
  • Partner closely with Data Engineers in the collection process of customer and agent level data from all data sources.
  • Lead data exploration and analysis to determine coverage of new data, to evaluate correlation to our key business metrics, determine the importance of variables and provide recommendations on whether the data source provides value. 
  • Collaborate with key business stakeholders in discussions on business strategies and opportunities.
  • Drive innovation through active research and application of new theories, techniques, and technologies.

Successful candidates will have:

  • Masters degree in a quantitative field
  • 2+ year experience with call center/chat agent analysis and reporting in sales, marketing and financial services preferred.
  • 3+ years building machine learning and statistical models for supervised and unsupervised learning.
  • Exceptional programming skills in Python and similar machine learning frameworks (Scikit-Learn, H2O, Keras, TensorFlow and Spark)
  • Strong knowledge of databases and related languages/tools such as Teradata SQL
  • Experience with cloud technologies, especially AWS services (e.g. S3, Redshift, SageMaker)
  • Experience in Natural Language Processing (NLP) preferred

Meet Your Recruiter

Mike Hayes
Recruiter

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