This position is responsible for maximizing onboard revenue for the world's largest cruise brand Royal Caribbean International as well as improving guest satisfaction of more than 5 million guests. The role oversees pricing optimization, casino marketing campaigns, pre-cruise marketing and sales strategies of over $1B onboard revenue. This position also provides analytical support to identify opportunities, develop and implement strategies to improve guest satisfaction across the fleet. The other aspect of the job is to manage all shipboard systems, develop various databases, and create models and reports to support daily operations, reporting, and data-driven strategies.
Master degree in Industrial Engineering, Statistics, Economics or other quantitative discipline, or similar combination of education and experience required. Ph.D. in Industrial Engineering or Operations Research preferred. 6 to 7 plus years of experience in Operations Research or statistically related field, integrating mathematical concepts with business principles. Experience in travel industry systems is required.
Physical Demands: While performing the duties of this job, the employee is occasionally required to walk, sit, reach with hands and arms, stand for extended periods of time, talk and hear. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
Work Environment: Ability to work in a fast paced office environment and manage multiple projects and priorities. This position requires travel up to 10% of total time working onboard to support and improve shipboard operations.