VP of Client Services and Strategy - Retail

Grand Rapids, MI

Job ID: 2316 Job Category: Marketing Research Industry: Retail Annual Salary: 140000-160000

Our client, a well-known information leader and global research supplier, is seeking a Vice President of Client Services and Strategy to join one of their largest retail clients as the leader of the on-site team.

This is a highly strategic role, as this person will serve as the primary client contact, partner closely with senior leadership, and will oversee a team of four to manage the day-to-day and forward thinking research needs of the client. Excellent communication skills and proven thought-leadership in the retail industry are imperative for this role.

Qualified candidates must have 10+ years of relevant experience on the client and/or supplier side, as well as:

  • Expertise in retail with a broad and deep understanding of retail industry trends
  • The ability to be a truly consultative partner – maintaining top-notch relationships with the client and being proactive in anticipating their needs
  • A strong analytical toolkit to leverage when approaching clients’ business questions
  • A knack for thinking strategically about clients’ business issues, leveraging data to glean insights, and crafting actionable recommendations
  • The ability to seamlessly transition from higher-level strategic work to getting “in the weeds” with the data when necessary
  • Thorough understanding of syndicated, secondary data and POS data sources
  • Experience managing P&L as well as multiple projects concurrently
  • Management experience and ability to foster an environment for direct reports to succeed

This role is located in Western Michigan and the position is on-site with a high-profile client. Salary is commensurate with experience and some relocation assistance is provided for candidates from outside the area.

Karla Ahern
Executive Recruiter, Market Research

After working in Marketing Research roles and in business development, Karla joined Burtch Works helps to lead our marketing research and consumer insights practice.
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